ISO/IEC 20000-1:2011 ConsultantsISO/IEC 20000-1:2011 Certification:-
ISO/IEC 20000-1:2011 is an international quality standard that deals with the management of quality of the services provided by the companies in the IT sector. Developed in 2005, the standard is intended to give a set of instructions that helps the IT companies in providing the best quality of services. The ISO/IEC 20000-1:2011 certification is mandatory for the IT companies so that they can establish a plan and monitor and review the effectiveness of a service management system that is implemented in the company. The standard also supports and can be implemented with other IT service management systems and hence can be implemented in combination with other management systems.
There are several different parts of the standard that cover each and every aspect of the requirements that make a service management system effective. If a company wants to obtain an ISO/IEC 20000-1:2011 Certificate, then it must comply with all these parts of the standard.
This part of the standard represents the ISO/IEC 20000-1:2011 certification requirements and deals with the design, delivery, transition and enhancement of the services that prove to be beneficial for both the customer and the service provider. This part of ISO 20000 needs to be addressed with proper planning, monitoring, implementation, operation and review of the service management system.
This part is another critical step in the ISO/IEC 20000-1:2011 certification process which gives the instruction about the effective implementation of the service management system according to the prescribed instruction of ISO 20000. This part gives more accuracy to the system.
This part describes the scope and applicability of a service management system according to the needs of the service providers so that they have easy the ISO/IEC 20000-1:2011 accreditation process. It helps the service providers in planning the SMS in such a way that it keeps improving the quality of their services.
This part of ISO deals with the process assessment part of the IT service providers. It provides guidance to the companies on how to assess the quality and effectiveness of the process involved in the IT services that affect the quality of services provided to the customers. IT describes the requirements for proper assessment of the processes. In addition to that, it also provides a measurement scale that helps in accurate assessment of the capability of the process and helps in improvement of the same.
This part of the standard provides the guidance to the service providers on how to apply ISO 20000 to the cloud services and helps them in delivering the best cloud services to the users.
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